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Delivery

Corona Virus/Covid 19:  We are still open and making things.

Update on 24th March 2020

You can still shop on-line, but please choose carefully, as our office staff are working from home, so we are not geared up to handle exchanges.  If in doubt, ask us! Send an email to sales@netherton-foundry.co.uk and we will write back or call you.

For now, our delivery lead times are unchanged.  Most orders will be shipped out within a couple of weeks, but some may take up to 28 days.

But this will depend, ultimately, on our couriers.

If you’ve placed an order, you’ll get an auto acknowledgement.  If it doesn’t pop into your in box within half an hour, please check your spam folder.

If you need to get in touch, please use email (write to sales@netherton-foundry.co.uk) in the first instance.  We only have one phone line working, so you may not be able to get through.  We will try and call back, if appropriate and if we can.

Returns, exchanges and repairs – these may have to wait until the crisis is over; we have limited resources on site.  Please bear with us.

Spare parts are available; check if what you want is available on-line, but if you can’t find what you need, write to us sales@netherton-foundry.co.uk

We are concentrating on our standard product range for now.  If you are interested in a special item, feel free to write to us and we will look at these when life returns to normal.

Follow our daily corona updates;  thoughts, news, heroes and villains.  If you want us to add anything, drop us a line.

 

Keep safe,

From all of us at Netherton Foundry  

DELIVERY

Free UK delivery on all orders

We are a small family business and all of our products are hand assembled, from spinning the pans to applying the seasoning oil.
We don’t hold large stocks and in most cases your Netherton product is built to order.
Allow a max of 28-days for orders to be fulfilled, though our target is to process all orders within 5-working days from receipt.
Orders for UK addresses are despatched using a reputable tracked courier service. These should arrive within 48 hours of us sending you an email confirming the parcel has been shipped. 
Small items such as spares are sent by 2nd class Royal Mail postal service.
 

Delivery charges to Western Europe:

Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Republic of Ireland, Isle of Man and Channel Isles. 
However big or small your order is, you will only pay £9.60 including UK VAT. (about 11.20 Euros including VAT). 
This will appear as £8.00 in the store checkout as the VAT is added to the total invoice.
 

Overseas delivery (including USA, Canada, Australia, Japan and the rest of the world!)

You can now buy online for most parts of the world. 
Follow the order process and when you enter your delivery address, 
the carriage/postage will be calculated based on destination and weight of the order.
Countries not covered by this process or large/special orders, please contact us for a quote.
If you want to know how long it will take for your parcel to arrive, please contact us.
 
Please note, for information on taxes / VAT go to our Terms and Conditions. 
 
Call us on +44 1746 862781 or e-mail us at sales@netherton-foundry.co.uk 
 
Best Regards,
Netherton Foundry, Shropshire.
 

Terms, Conditions & Returns

We warrant that your new Netherton Foundry Shropshire item against faulty materials or poor workmanship for 24-months from date of purchase, provided that your usage is for personal domestic use only and that the product has been maintained according to the care and use instructions provided with the product or available on this website.

Before ordering Netherton Foundry iron cookware:

Read the FAQ's and the Product care information page here to ensure you are able and prepared to look after seasoned iron cookware as we recommend. 
Check dimensions of the pan or product you have chosen. Ensure it will fit on or in your oven or cupboard etc. If you wish to exchange the pan, we will charge the additional shipping costs and any difference in product cost. Pay particular attention to the handle length when considering oven re-seasoning, will it fit in your oven or will you need to re-season on the hob? If in doubt please call us for further advice. 

Before ordering Netherton Foundry copper cookware:

The tin lining on our copper cookware is not covered by the warranty as we cannot predict wear and use. Please read the FAQ's and the detailed information and care on the copper cookware pages and ensure that you are able and prepared to use them as we recommend. 

Warped or buckled pans: 

Your Warranty does not cover buckling caused by dropping a hot pan in cold water or fast heating on an induction hob or buckling caused by inappropriate ring/hob size. Before use read all of page: Re-seasoning, the care of cast, black and spun iron

Problems and advice:

If you think you have a problem with your product or need advice on how to use it, please use these contact details.
We operate an email help service (technical@netherton-foundry.co.uk)
and a Mon-Thurs 0900-1600 hrs; Friday 0900-1400 hrs (UK Time) telephone Helpline  UK:  01746 862781   International: +44 1746 862781.
Always contact us through one of these channels BEFORE returning an item.
We find in most cases, we can resolve the problem over the phone/by email.

Before contacting us:

Take a note of your product's Identification number (electrical items and clocks only).
You can find this on the label on the bottom of the product or on the back of your clock.
In order to help you, we will need to know this number each time you contact us.

Always retain the original packaging and proof of purchase;

If you return an item to us, always enclose a copy receipt and contact details (name, contact, etc) please.
If you are returning an item within 14-days of receipt under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we can only offer a product refund if the item is returned in an as-new (UN-USED) condition, and is saleable once checked by us.
We reserve the right to deduct our original shipping costs from refunds.

Did you buy your product from us?

If your product purchase is made via a retailer or any web seller other than Netherton Foundry or Netherton Foundry on Amazon and eBay, please be aware it is that company that has your money, not us. Therefore, if you want to return an item and a credit is authorised, it is that company who has your money,
and therefore it is that company which will refund your purchase price.

Postage:

We will not reimburse return postage charges, if the item is returned under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or where an item is returned but is found to be faultless. Therefore, always contact us first, as described above.
Your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are not affected. 

Delivery dates and manufacturing times.

We are an artisan business and our cookware is handmade by our craftsmen. At busy times it can take up to four weeks to manufacture from scratch (check here to see the current published delivery times.). We will update orders by email with confirmation of despatch and tracking details if applicable (tracking details aren’t always available for items sent by Royal Mail). 

Stock levels / Our webshop lists product availability as follows:

In stock:  This means we have all the materials to make your product and will make and dispatch within our published delivery times.
Pre order: You can place an order but it usually means we are waiting for materials to arrive shortly and it will probably take longer than our published delivery times.
Out of stock: This means we are missing materials and we don't know when they will arrive. In this case you can email / write to us and we'll get back to you when the item is available. 

VAT and tax: 

Please note, all orders with delivery addresses  in UK and EU territories are processed with British VAT added.
Deliveries outside of UK and EU do not have VAT added, if requested we can supply a seperate invoice to present to your local tax authorities. 
 
 
 
 

1/12/19

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