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Terms, Conditions & Returns

We warrant your new Netherton Foundry Shropshire item against faulty materials or poor workmanship for 24-months from date of purchase, provided that your usage is for personal domestic use only and that the product has been maintained according to the care and use instructions provided with the product or available on this website.
 
Problems and advice
If you think you have a problem with your product or need advice on how to use it, please use these contact details.
We operate an email help service (technical@netherton-foundry.co.uk)
and a Mon-Thurs 0900-1600 hrs; Friday 0900-1400 hrs (UK Time) telephone Helpline  UK:  01746 862781   International: +44 1746 862781.
Always contact us through one of these channels BEFORE returning an item.
We find in most cases, we can resolve the problem over the phone/by email.
 
Before contacting us, take a note of your product's Identification number (electrical items and clocks only).
You can find this on the label on the bottom of the product or on the back of your clock.
In order to help you, we will need to know this number each time you contact us.
 
Always retain the original packaging and proof of purchase;
If you return an item to us, always enclose a copy receipt and contact details (name, contact, etc) please.
If you are returning an item within 14-days of receipt under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we can only offer a product refund if the item is returned in an as-new (UN-USED) condition, and is saleable once checked by us.
We reserve the right to deduct our original shipping costs from refunds.
 
If your product purchase is made via a retailer or any web seller other than Netherton Foundry or Netherton Foundry on Amazon and eBay, please be aware it is that company that has your money, not us.
Therefore, if you want to return an item and a credit is authorised, it is that company who has your money,
and therefore it is that company which will refund your purchase price.
 
We will not reimburse return postage charges, if the item is returned under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or where an item is returned but is found to be faultless. Therefore, always contact us first, as described above.
Your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are not affected. 
 
We are an artisan business and our cookware is handmade by our craftsmen. It can take up to four weeks to manufacture from scratch. However, we usually have sufficient stock to send out most orders within one week. We will update orders by email with confirmation of despatch and tracking details if applicable (tracking details aren’t always available for items sent by Royal Mail). 
 
Please note, all orders with delivery addresses  in UK and EU territories are processed with British VAT added.
Deliveries outside of UK and EU do not have VAT added, if  requested we can supply a seperate invoice to present to your local tax authorities. (This feature was updated and added 5/5/18) 
 

Netherton Foundry, Shropshire, England.

A family business, designing & making quality traditional cookware from materials sourced in Shropshire and its neighbouring counties.                      Copyright 2018

26.6.18

 
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Netherton Foundry Shropshire © 2018