Terms, Conditions & Returns

We warrant your new Netherton Foundry Shropshire item for 24-months from date of purchase, provided that your usage is domestic;
provided that you use and maintain the item in line with the instructions. 
 
Problems and advice
If you think you have a problem with your product or need advice on how to use it, please use these contact details.
We operate an email help service (technical@netherton-foundry.co.uk)
and a Mon-Thurs 0900-1600 hrs; Friday 0900-1400 hrs UK telephone Helpline (01746 862781).
Always contact us through one of these channels BEFORE returning an item.
We find in most cases, we can resolve the problem over the phone/by email.
 
Before contacting us, take a note of your product's Identification number (electrical items and clocks only).
You can find this on the label on the bottom of the product or on the back of your clock.
In order to help you, we will need to know this number each time you contact us.
 
Always retain your packaging and proof of purchase;
if you return an item to us, always enclose a copy receipt and contact details (name, contact, etc) please.
If you are returning an item within 7-days of receipt under the Distance Selling Regulations,
we can only offer a product refund if the item is returned in an as-new condition, saleable once checked and re-sealed by us.
 
If your product purchase is made via a retailer or any web seller other than Netherton Foundry or Netherton Foundry on Amazon and E-bay, 
please be aware it is that company that has your money, not us.
Therefore, if you want to return an item and a credit is authorised, it is that company who has your money,
and therefore it is that company which will refund your purchase price.
 
We will not reimburse return postage charges, 
if the item is returned under the Distance Selling Regulations or where an item is returned but is found to be faultless.

Therefore, always contact us first, as described above.

Your rights under the Distance Selling Regulations are not affected. 
Allow a max of 28-days for orders to be fulfilled, though our target is to process all orders within 2-working days from receipt.
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